Do you have a habit of smiling while talking on the phone?
Do you live for helping people?
Do you dream in shades of customer satisfaction?
Oh yeah? Then we'd LOVE to talk to you!
Spire (www.spire.io) is a San Francisco-based health technology start-up that was born out of Stanford University on a mission to empower people to feel their best, each and every day, by taking control of their physical and mental well-being.
Our products change lives, taking real-time bio-sensing beyond fitness into areas of sleep improvement, mental health treatment, and chronic disease prevention. Our 25+ member team’s primary focus is creating amazing customer experiences and success stories.
We are looking for self-disciplined, enthusiastic candidates to fill our open CSA roles with proven success in developing lasting customer success with our customers.Our support hours are 9am-5pm PT and we are a busy team managing both calls, email, social media interactions with customers and order fulfillment.
About you: You’re detail-oriented, respectful, patient and kind, live in the region in or around SF, have previously worked remotely from home but are also available to come into our SF-based office quarterly. You have a steady, positive disposition and genuinely enjoy interfacing with customers over the phone and via email. You preferably have experience troubleshooting iOS and Android devices as well as Bluetooth. You are a careful and precise communicator with customers, CS colleagues, and company stakeholders (product, marketing, and engineers) possess excellent grammar and love the Oxford comma.
If you are interested please send along your resume in reply to this position listing
Please note this position is a remote, 6-month contract term with the possibility of long-term extension and conversion to FT for the right candidate. If you are selected to interview please note a writing sample and onsite interviews and initial training will be required.
Thank you for your interest -- we're looking forward to hearing from you!
Job Type: Contract.
Job Location: San Francisco - Bay Area or Region
Duration: 6 months
Required experience: Customer Service: 2+ years Technical Troubleshooting: 2+ years
Additional experience with Multilingual Support, Troubleshooting Android, iOS and Bluetooth